Return Eligibility Window
We accept return or exchange requests within 3 days after the order has been marked as delivered.
To request a return or exchange, please contact us via email and include your order number:
📧 support@onivan.com
Requests submitted after this period may not be eligible for processing.
Product Issues & Damaged Items
If you receive a product with any quality issue, including damage or defects, please contact us immediately and provide:
- Your order number
- Clear photos of the damaged or defective item
Once confirmed, we will take full responsibility and offer a suitable solution, including a replacement or refund.
Non-Quality Return & Exchange
If you wish to return or exchange a product for personal reasons (such as change of mind, style preference, etc.), the following conditions apply:
- Customers are responsible for return shipping costs
- A 20% restocking & handling fee will be deducted from the refund
This policy helps us maintain fair pricing and efficient inventory management.
Important Notes
- Items must be returned in their original condition
- Returned items must include original packaging
- Returns without prior approval may not be accepted
Contact Us
If you have any questions regarding returns or exchanges, please contact us:
📧 support@onivan.com
Our support team will respond within 48 hours.