Terms of service

TERMS OF SERVICE

OVERVIEW
Welcome to Onivan. The terms “we”, “us”, and “our” refer to Onivan. Onivan operates this website, including all information, content, features, tools, products, and services (the “Services”) in order to provide you with a curated shopping experience.

Onivan is powered by Shopify, which enables us to provide the Services to you.

By visiting our website or purchasing from us, you engage in our “Services” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. If you do not agree, you may not access or use our Services.

Please read these Terms carefully, as they include important information regarding your legal rights, including disclaimers and limitations of liability.

SECTION 1 - ACCESS AND ACCOUNT
You represent that you are at least the age of majority in your country or region of residence.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account and all activities under your account.

SECTION 2 - PRODUCTS
We make every effort to display product colors, materials, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product appearance.

All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.

SECTION 3 - ORDERS
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or inventory issues.

Orders are not confirmed until payment is successfully processed.

SECTION 4 - PRICES AND PAYMENTS
All prices are listed in USD. Prices may change without notice.

You agree to provide accurate payment and billing information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY
Shipping times are estimates only.

Standard delivery time is 7–12 business days after dispatch.

Orders are typically processed within 24 hours.

We are not responsible for delays caused by customs, carriers, or other external factors.

SECTION 6 - RETURNS & REFUNDS
We offer a 30-day return window from the date of delivery.

To be eligible, items must be unused and in original condition.

For quality-related issues, we will take full responsibility.

For non-quality returns, customers may be responsible for return shipping costs and a handling fee.

SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including images, text, branding, and design, is the property of Onivan and may not be used without permission.

SECTION 8 - PRIVACY POLICY
Your submission of personal information is governed by our Privacy Policy.

SECTION 9 - THIRD-PARTY SERVICES
We may use third-party services such as Shopify, payment processors, and logistics providers. We are not responsible for third-party performance.

SECTION 10 - LIABILITY
We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

SECTION 11 - CONTACT INFORMATION
For questions about these Terms, please contact us:

Email: onivan@support.com
Business Address: Room 302, Unit 2, Jiangdong West Road, Qingkou Village, Jiangdong Street, Yiwu, Zhejiang, China