Order Processing

All orders are processed within 24 hours after purchase.

Once your order has been shipped, you will receive a confirmation email containing:

  • Tracking number
  • Tracking link
  • Real-time shipping updates

You can track your order at any time using the provided information.

Shipping Time

We offer worldwide shipping to the United States, United Kingdom, Canada, and other selected regions.

Estimated delivery time:

  • 7–12 business days

Please note that delivery times are estimates and may vary depending on destination and local carrier conditions.

Tracking & Transparency

All orders include full tracking.

From dispatch to delivery, you can monitor your package in real time. We are committed to providing a transparent and reliable shipping experience.

Shipping Responsibility

At ONIVAN, we take full responsibility for your order during the shipping process.

Once your order has been shipped, we carefully monitor its journey and work closely with logistics partners to ensure safe and timely delivery.

If your package is:

  • Lost in transit
  • Damaged during shipping

👉 We will take full responsibility and provide a suitable solution, including replacement or compensation.

Non-Covered Situations

Please note that the following situations are not covered under our shipping guarantee:

1. Incorrect Address Provided

If a package cannot be delivered due to an incorrect or incomplete address entered by the customer, we are not responsible for the loss or delay.

2. Failed Pickup or Delivery Refusal

If a package is successfully delivered to the correct address or pickup point, but is not collected in time and is subsequently lost or stolen, this is not covered under our responsibility.

3. Local Disruptions

We are not responsible for delivery delays or failures caused by external factors, including but not limited to:

  • Local strikes or labor disputes
  • Carrier service interruptions
  • Customs or government delays beyond normal processing

Shipping Confirmation

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

If you do not receive your email within 24–48 hours after ordering, please contact us at:
📧 support@onivan.com

Address Changes & Order Modifications

If you need to change your shipping address, please contact us within 12 hours of placing your order.

After this period, we may not be able to modify your order as it may already be processed.

Contact Us

If you have any questions about your shipment, please contact us:

📧 support@onivan.com

Or reach us via live chat on our website.

Our support team responds within 48 hours.